Shipping Policy

Thank you for shopping with us. We aim to ensure that every order is produced, packed and delivered as efficiently as possible.

Made-to-Order Products

Many of our products are made to order. This means your item is produced specifically for you after your order has been placed.

Please allow approximately 2–5 business days for production and processing before your order is dispatched. Production times may vary during busy periods, public holidays or promotional events.

Shipping Within Australia

Once your order has been produced and dispatched, estimated delivery is generally:

Standard Shipping: approximately 3–8 business days after dispatch.

Express Shipping: Where available, delivery times will be displayed during checkout.

Please note that these are estimates and not guaranteed delivery dates. Delays may occasionally occur due to postal networks, couriers, weather, public holidays or other circumstances outside our control.

International Shipping

International shipping may be available to selected countries.

International delivery times vary depending on the destination and shipping method selected at checkout.

Customers are responsible for any applicable customs duties, import taxes, tariffs or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier’s tracking system to update.

Separate Shipments

Some orders may contain products produced or fulfilled from different facilities. As a result, items from the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping fees simply because we have divided an order into separate shipments.

Incorrect Shipping Information

Please carefully check your delivery address before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered production or been dispatched, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by law.

Lost, Delayed or Damaged Orders

If your order appears to be significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible so we can investigate the matter with our fulfilment or delivery partner.

For damaged products, we may request photographs of the item and packaging to assist with resolving the issue.

Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Questions About Your Order

If you have any questions regarding production, shipping or delivery, please contact us through the contact details provided on our website.

We appreciate your patience and support. As many of our products are produced especially for each customer, a little additional production time helps us deliver products that meet our quality standards.

Last updated: August 2026